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- Nokia Motive SMP 7.0 features Dynamic Intelligent Workflows, a new self-optimizing system that determines the ideal sequence of tasks that deliver the highest probability of resolving billing, subscription and network service issues in the shortest amount of time.By analyzing data from previous workflow executions, the network, customer premises equipment, and trouble tickets, this capability enables service providers to quickly find the optimal remediation to issues when subscribers contact help desk agents or use self-care.Nokia Motive CAL 2.0 is the first solution of its kind that automatically correlates customer help desk calls and self-care actions with network, service and third-party application topologies to identify call anomalies, such as unusual patterns in help desk calls that indicate the location of customer-impacting network and service issues.
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this image is quoting of "rcrwireless" site
- When wireless networks go down, the speed with which operators can respond is critical.The first step is identifying the problem, which can mean piecing together data from disparate service calls and even social media.Nokia, which supports 1.5 billion mobile devices with its Motive care and provisioning software, has found machine learning can help diagnose problems faster and also prevent them from ever occurring.
. read more from here
this image is quoting of "cio" site
- Wireless carrier competition in the U.S. is white hot — analysts increasingly see signs of wireless market saturation, meaning that growth is most likely going to come from competitors.Of the four major U.S. carriers, T-Mobile USA has led the way, slashing prices, killing the two-year contract and daring its competitors to follow suit.As competition intensifies, Finnish mobile technology provider Nokia believes customer service will emerge as an even more important key differentiator, and analytics and machine learning will take customer service to the next level in the U.S. and around the globe.
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to read more visit us Nokia
follow the latest progress in Nokia "prnewswire" site most famous technicals "" by 2016-11-27 at 18:28
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Nokia announces machine learning-powered customer experience solutions; sets new standard for
this image is quoting of "prnewswire" site
- Nokia Motive SMP 7.0 features Dynamic Intelligent Workflows, a new self-optimizing system that determines the ideal sequence of tasks that deliver the highest probability of resolving billing, subscription and network service issues in the shortest amount of time.By analyzing data from previous workflow executions, the network, customer premises equipment, and trouble tickets, this capability enables service providers to quickly find the optimal remediation to issues when subscribers contact help desk agents or use self-care.Nokia Motive CAL 2.0 is the first solution of its kind that automatically correlates customer help desk calls and self-care actions with network, service and third-party application topologies to identify call anomalies, such as unusual patterns in help desk calls that indicate the location of customer-impacting network and service issues.
. read more from here
Nokia uses machine learning to boost operator efficiency
this image is quoting of "rcrwireless" site
- When wireless networks go down, the speed with which operators can respond is critical.The first step is identifying the problem, which can mean piecing together data from disparate service calls and even social media.Nokia, which supports 1.5 billion mobile devices with its Motive care and provisioning software, has found machine learning can help diagnose problems faster and also prevent them from ever occurring.
. read more from here
Nokia uses analytics, machine learning to help mobile providers
this image is quoting of "cio" site
- Wireless carrier competition in the U.S. is white hot — analysts increasingly see signs of wireless market saturation, meaning that growth is most likely going to come from competitors.Of the four major U.S. carriers, T-Mobile USA has led the way, slashing prices, killing the two-year contract and daring its competitors to follow suit.As competition intensifies, Finnish mobile technology provider Nokia believes customer service will emerge as an even more important key differentiator, and analytics and machine learning will take customer service to the next level in the U.S. and around the globe.
. read more from here
to read more visit us Nokia
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